INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

GENERAL INQUIRY

For any enquiry, please refer to our customer service for further information

Office : +608 821 0069

Whatsapp : +6019 808 6933

WHEN IS THE BEST TIME TO VISIT THE ISLAND?

The best time to visit is from April to September. Outside of this period you might need flexibility of schedules to travel as the sea can be rough at times. However, since we are in a tropical country, there is really not much difference in seasons throughout the year. Hence anytime is considered a good month to visit.

WHAT HAPPEN IF MY TRIP IS CANCELLED DUE TO BAD WEATHER?

In the event that the trip is cancelled by us due to factors that are beyond our control such as weather or sea condition, you may refer to our refund policy.

ARE TOWEL AND OTHER PERSONAL TOILETRIES PROVIDED?

No, these items are not provided.

CAN WE BRING OUR OWN DIVING/SNORKELLING EQUIPMENT?

Yes. You may bring your own equipment for your own comfort. Though price will remain the same.

WHAT LANGUAGES DOES THE PEOPLE SPEAK HERE?

Bahasa Melayu may be the official language of the country but English is very widely spoken and is in fact the language of business in Malaysia. Bahasa Melayu uses the Romanic alphabet and there are many words which sound the same as English although their spelling may be a little different, e.g. you can find a 'teksi' outside the 'restoran'. 

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