Privacy Policy

At ReLuxe Holdings, also referred to as “ReLuxe”, “we”, “us”, and “our”, we are dedicated to protecting and respecting your privacy and adhering to all data protection principles and laws that apply.

When you use our website (www.reluxevacation.com), any services offered by ReLuxe, or any third party through the ReLuxe platform, we may collect, process, use, and disclose your information. These services are referred to as “the Services” in this Privacy Policy. “You” and “your” in this policy refer to anyone who accesses our platform or uses our services.

This Privacy Policy outlines the terms and conditions under which ReLuxe collects, processes, uses, and/or discloses the information obtained from you when you access our platform or use the Services. This information may include personal information linked to a specific individual, such as name, address, phone number, email, travel document information, or any other information that we have requested and you have provided through our platform, referred to as “Personal Information”.

We ask that you please take the time to carefully read this Privacy Policy. By accessing the ReLuxe platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as outlined in this policy.

The Information We Gather

Personal Information: When you create an account or make a booking through our website, we collect personal information such as your name, email address, phone number, and payment information.

User Content: Our website allows users to post reviews, comments, and other content. Any information or content you submit to our website is voluntarily provided by you.

Log Information: When you use our website, we collect log information such as your IP address, browser type, and internet service provider.

Location Information: We may collect information about your location if you have enabled location services on your device.

We may collect Personal Information about you through your use of our platform, including when you open a User Account, visit the platform, or make reservations for our services. Providing your Personal Information to ReLuxe is always optional. However, some services may not be available if you choose not to provide us with your Personal Information. For example, we cannot create your User Account or make reservations for you without your name and contact information.

  1. Setting Up Your User Account:

When you create an account with us or update your account information, we may gather information such as your name, email address, username, password, and telephone number.

2. Using the ReLuxe Platform, Booking Services, or Services:

    a. Whether you have a User Account or not, when you visit the ReLuxe platform, book services, or use any of our services, we may collect and process information about you, including Personal Information and non-identifiable information linked to your Personal Information, including but not limited to the following;

    b. Any communications between you and ReLuxe, or between you and our service providers;

    c. Records of your interactions and use of the ReLuxe services, including information on traffic, location, and duration of your sessions;

    d. Your responses to surveys, feedback, newsletters, and any other publications by ReLuxe;

    e. Data automatically collected and stored on our servers or those of our third-party providers, such as login information, IP address, browser type, device information, pages visited, and previous or subsequent websites visited.

3. Mobile Device Access:

When you access the ReLuxe services through your mobile device, we may collect information about you and your device, including location data if you have allowed your device to share it with us. This information will be used under this Privacy Policy and can be utilized to provide personalized content or suggest nearby services during your travels. However, you have the option to change your mobile device’s privacy settings to stop sharing location information. Note that some features on ReLuxe services may not be available if you deactivate this function. If you have any questions about your mobile device’s privacy settings, please reach out to your mobile service provider or device manufacturer.

4. Booking Services for Others:

If you book services for other individuals through the ReLuxe services, we may request personal information about these individuals. You must obtain the necessary consent of these individuals and ensure they are aware of, understand, and accept this Privacy Policy before providing their information to ReLuxe.

Information Management

The Personal Information and data that you provide us with may be transferred to and processed on our servers or those of our third-party service providers. This information will be stored for as long as it is needed to meet the purposes outlined in this Privacy Policy, or to comply with any (i) contractual requirements that are necessary for the provision of the Services, and (ii) legal, tax, or accounting requirement.

Once it is no longer necessary to retain this information, we will either delete or anonymize the data. If this is not possible, the information will be securely stored.

For analytical purposes or trend analysis, we will make an effort to anonymize or aggregate the data. ReLuxe is committed to maintaining appropriate physical, electronic, and organizational procedures to protect your Personal Information and data, ensuring that it is treated securely and under this Privacy Policy. This also includes preventing unauthorized access, alteration, disclosure, or destruction of your data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. ReLuxe does not give any representation, warranty, or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent, ReLuxe has fulfilled its obligations under no circumstances shall ReLuxe be responsible for any losses, damages, costs, and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.

All payment transactions processed through us or our chosen third-party payment processing provider will be encrypted using secure online technology. It is your responsibility to keep your password confidential and not share it with any third party.

Usage of Information

We process the Personal Information collected as far as necessary for the performance of the contract with and providing services to you. Besides, we process the other Personal Information collected based on our legitimate interests, which are the further improvement of the services and direct marketing purposes.

For example, ReLuxe will use Personal Information and other data collected through the ReLuxe platform or when making purchases for the Services to create your User Account, to provide you with the Services, to continually improve the ReLuxe platform and the Services, and to contact you about the Services. This includes using your Personal Information or other data to achieve faster purchase requests, and better customer support and to provide you with timely notice of new Services and special offers.

From time to time, we may also make use of your Personal Information to contact you for feedback on your use of the ReLuxe platform, to assist us in improving the ReLuxe platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt out from receiving them by replying to us through the hyperlink provided in these notices.

Disclosure of Information

From time to time, we may share and make known your Personal Information and other data with third parties, some of whom may be located outside your country of residence. The situations in which this sharing and disclosure may occur can include, but are not limited to, the following:

  1. To complete your reservations or fulfill our Terms of Use, we may share your information with third parties who provide goods and services or act on our behalf.
  2. With our third-party service providers which we engage for specific services, such as web hosting, data analysis, marketing, market research, and customer service.
  3. If required by law, court order, or a request from a governmental authority.
  4. Within ReLuxe Holdings, in the event of a corporate transaction, such as a sale, merger, acquisition, or corporate restructuring, your Personal Information may be disclosed, shared, or transferred to the new controlling entity or its authorized third party.
  5. With our advisors, agencies, or other parties concerned to protect the rights and property of ReLuxe.
  6. In any other cases, to any third parties with your prior written consent (in which case, you will be able to withdraw your consent just as easily as you provided it).

We may also share aggregate or anonymous information with relevant third parties, including advertisers, but this information does not contain Personal Information and will not personally identify you. However, these third parties may possess information about you or obtain it from other sources, and when combined with our aggregate information, they may be able to identify you personally.

Your Personal Information may be transferred to a location outside of your home country and outside of the European Union for the above-mentioned purposes, but ReLuxe will make reasonable efforts to ensure that appropriate safeguards are in place if the transfer takes place to a country without an adequate level of protection.

ReLuxe platform may contain links that could result in you leaving the platform and/or being taken to third-party websites. Please note that any Personal Information you provide to these third-party websites is not covered by this Privacy Policy, and ReLuxe is not liable for any losses, damages, costs, or expenses that may result from your providing or making Personal Information or other data available to such third-party websites.

Cookies

Cookies are widely used to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access the ReLuxe platform and helps us to create a better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.

Managing Your Personal Information

You have the right to access, edit, or delete your personal information at any time through the user portal on our website under “My Account”. You can also request access, correction, or deletion by contacting us by email. If needed by law, you can also request to limit the processing of your personal information, object to its processing, or request a copy of the information we have about you by sending an email. If you have any complaints about how we handle your personal information, please reach out to us through the contact information provided. When processing any of these requests, we may verify the requester’s identity to make sure they are entitled to make the request.

Control Over Your Information

You can control certain aspects of your personal information through the following options:

Access and Update: You can access and update your personal information through your account on our website.

Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

Tracking Technologies: You can control the use of cookies through your browser settings.

ReLuxe reserves the right to modify, update or amend this Privacy Policy at any time without prior notice. Your continued use of the ReLuxe platform and its services signifies your acceptance of the updated, modified, or amended Privacy Policy. If any changes result in a reduction of your rights, we will seek your consent before implementing the changes. If you do not agree with all the terms and conditions of this Privacy Policy or any subsequent updates, modifications, or amendments, you must stop using the ReLuxe platform and its services.

Please check this page regularly for the latest version of this Privacy Policy.

For any questions or inquiries regarding our Privacy Policy, please contact us by email at booking@reluxeofficial.com.